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Avoid Being a Sham - Engaging Contractors


Earlier this week Deliveroo won their appeal in the UK courts against Independent Workers Unions Rights in June 2021 where Deliveroo workers were affirmed as self-employed. The business investment community sent a very strong message about how they view the difference between contractors and employees. The Deliveroo share price jumped 9% by 400 million pounds.

It is clear that overall investors believe it is better to have contractors and avoid the costs associated with employees creating an age old tension between preserving business profit and protection of employee rights or worker protections.

It’s a tension of titans an age-old divide. The notion that we can all determine our own worth and value verses the need to protect workers. The basis for ideologies entrenched in our politics and our business systems and history. Historically this tension has resulted in endless debate and has divided many a family gathering or dinner party and even a revolution or two.

I have no intention of exploring that any further than to comment that there are powerful forces and that the response to the gig economy and in particular at the moment Deliveroo, shows our systems grappling again with the employee contractor, master servant dichotomy.


Australia - Fair Work Commission finds Deliveroo rider is an employee

In contrast the Australian decision has potentially massive implications for the gig economy as a whole after the Fair Work Commission on 18 May 2021 ruled that a former delivery rider for Deliveroo had been an employee of the company and was entitled to remedies for unfair dismissal.

The facts

Diego Franco began work in April 2017 as a rider for Deliveroo, a food delivery app.

Deliveroo used an algorithm which tracked the time riders took to deliver an order, contrasted against the ‘expected delivery time’ for each order, and compared this metric with other riders in the area. In early 2020, a review of Mr Franco’s performance indicated that his delivery times were significantly delayed, compared with the average for riders in his area. As a result, in April 2020 Deliveroo notified him that he had breached his supply agreement and terminated the agreement with seven days’ notice.

Mr Franco brought unfair dismissal proceedings, seeking reinstatement, continuity of service, and backpay.

Mr Franco, an employee or an independent contractor?

The Fair Work Commission applied the ‘multifactorial test’, which has long been the accepted test to distinguish an employee from an independent contractor.[1] The test considers several factors:

  • Do they control their own work?

  • Are they responsible for providing and maintaining their own equipment?

  • Are they paid to complete a task, or are they paid wages for time worked?

  • Do they incur profits or losses from their work?

  • Are they free to work for others simultaneously?

  • Can they delegate (subcontract) their work to another person?

  • Are they responsible for their own tax and insurance?

  • Does their contract specify that they are an employee or a contractor?

  • Are they building up goodwill for their own business?

Given that Mr Franco, provide his own equipment, set his own hours, was paid per delivery made, often work for multiple delivery services simultaneously, and their service agreements typically make every effort to identify them as independent contractors (as was the case here) Deliveroo strongly argued he was a contractor.


In this case, the Fair Work Commission applied the test and concluded that Mr Franco was an employee.

Deliveroo relied heavily on the fact that Mr Franco also worked for competitors such as Uber Eats, to the extent that he would have multiple apps open and be accepting orders from each of them within the same session. They argued that typical part-time, or even casual employees, would not be able to do this. The Fair Work Commission, found that this was reflective of changing technology and working arrangements, and did not mean that an employee/employer relationship could not exist.